All charger, dispenser and Pressi Twist orders delivered in the United States and Canada are shipped via FedEx. All shipments from FedEx are ground based and we do not offer any other forms of shipment. Shipments with FedEx can be tracked easily and they are dependable. You will get a tracking number via email, once your order is shipped and you can track your own shipment by going to: https://www.fedex.com/en-us/home.html or type your tracking number directly into Google. Please expect 1-7 Days for delivery for all ground orders. If your package has not arrived and you can not track it, email us and we will work on finding the package. If your package is damaged do not accept delivery.
*SPECIAL SHIPPING INSTRUCTIONS OUTSIDE THE US and CANADA- All International/APO & FPO delivered orders must be emailed to us prior to placing your order online, since shipping and weight requirements vary. We will let you know via email how much your order will be. Please expect 1-6 Weeks for delivery, depending upon your choice of shipping. Most International orders will be shipped from our sister companies overseas.
RETURN POLICY: ALL sales are FINAL and under no circumstances will we refund any monies, except defective products or damaged packages. You have 10 days to return your damaged or defective product to us. You are entitled to a full refund only if the package has been refused due to a damaged package. If you see that the package is delivered damaged, please do not accept it from FedEx. If FedEx has delivered the package damaged and you were not there to accept, please contact FedEx here http://www.fedex.com/us/customersupport/email/index.html and have them come back and pick it up. If the product is defective, email us immediately at firstname.lastname@example.org and we will replace your order as soon as we receive the defective product.